Pickup, Mail-in, and Drop-off Policies

We make it simple to start. Please review these quick policies before sending or scheduling pickup.

Important: Requesting a quote or scheduling communication does not create a work order or service agreement. Service only begins once both parties have signed a formal Work Order Agreement.

No Public Drop-offs

We do not operate a retail storefront. All projects are handled by local pickup in Orange County, CA or by secure mail-in shipping.

Local Pickup (Orange County)

  • Pickup is available throughout most Orange County ZIP codes, by appointment.
  • Any pickup fee (if applicable) will be shown on your Work Order before scheduling.
  • Minimums may apply for long-distance ZIPs or heavy/oversize boxes.
  • We’ll schedule a specific window and text when we’re on the way.
  • Please tape your box and label it with Work Order # (DTCS-####), your name, and city/ZIP.
  • At handoff, we photograph the box (exterior label and top-layer view) for chain-of-custody.

Tip: Painter’s tape + marker works great for labeling.

Mail-in Shipping

  • Use sturdy boxes, bubble wrap, and seal edges with packing tape.
  • Include a note with Work Order # (DTCS-####), your name, phone, and email.
  • Ship with tracking (and insurance if desired). Retain your receipt.
  • Carrier loss or damage is the carrier’s responsibility; we are not liable for third-party transit incidents.

When your box arrives, we photograph the condition and send a confirmation email.

Digital Delivery

Choose the option that works best for you:

  • SSD – best for large projects
  • Thumb Drive – convenient and portable
  • Encrypted Cloud (Sync.com) – private, shareable link

Originals & Handling

  • Your originals are handled with care and returned after digitization.
  • Please avoid sending irreplaceable frames/albums unless necessary; remove items when possible.
  • We may lightly dust or air-clean to improve scans; no chemical cleaning is performed.

Turnaround & Communication

  • Within 24–48 hours of your quote request, we’ll email a personalized Work Order with your estimated cost range.
  • Turnaround varies by project size; estimated timelines are provided on your Work Order.
  • You’ll receive status updates and a notification when your files are ready.

Work Order & Terms

All projects proceed under our official Work Order. Please review before sending or scheduling pickup.

Download the Work Order (PDF)

Note: Replace the link above with your uploaded PDF URL (Media → Add New → copy link).

Please note: Quote requests are free and non-binding. A project does not begin until both parties have reviewed, signed, and agreed to a formal Work Order Agreement. Please review our official Work Order and Terms before sending or scheduling pickup.